Terms of Service

1. Acceptance of Terms

By accessing or using the platform, you agree to these Terms of Service.

2. Platform Disclaimer

Reach Peak Life Inc. operates as a technology platform connecting users with independent licensed healthcare providers. Reach Peak Life Inc. does not employ, supervise, or control the clinical judgment of healthcare providers, and all medical decisions are made solely by the treating provider. Reach Peak Life Inc. does not practice medicine or control clinical decisions.

3. No Doctor-Patient Relationship

Use of this platform does not establish a doctor-patient relationship with Reach Peak Life Inc.

4. Medical Disclaimer

Information provided is for informational purposes only and does not replace professional medical advice, diagnosis, or treatment. The platform is not intended for emergency medical conditions. If you are experiencing a medical emergency, call 911 or seek immediate care.

5. Telehealth Informed Consent

By requesting, scheduling, or receiving telehealth services through the platform, you consent to receive care through secure video, audio, electronic messaging, asynchronous intake forms, remote monitoring tools, or other telehealth technologies when clinically appropriate. Telehealth may be used only when permitted by applicable law and when the treating licensed provider determines that it is appropriate for your circumstances.

• Standard of care. Telehealth services are intended to meet the same professional standard of care that would apply to comparable in-person services, but telehealth is not appropriate for every condition or circumstance.
• Limitations. Telehealth may limit the provider's ability to perform a physical examination, obtain vital signs, observe subtle clinical findings, or respond to urgent problems. Your provider may require labs, records, in-person evaluation, referral, or emergency care before providing or continuing treatment.
• Emergencies. The platform is not for emergencies. If you may be experiencing a medical emergency, call 911 or go to the nearest emergency department.
• Identity and location. You agree to provide accurate identity, contact, date of birth, medical history, medication, allergy, pharmacy, and current physical-location information so the provider can confirm whether care may lawfully and safely be provided.
• Privacy and technology risks. Telehealth involves electronic communications that may carry privacy, security, technical, audio/video, data-transmission, or service-interruption risks despite reasonable safeguards.
• Recording and third parties. You may not record a telehealth encounter without consent. If any third party will observe, participate in, translate, record, or assist with the visit, that participation should be disclosed and documented where required.
• Prescriptions and controlled substances. Prescriptions are issued only when medically appropriate after provider evaluation and are subject to federal and state law, pharmacy rules, medication availability, and clinical judgment. A prescription is never guaranteed.
• Alternatives and withdrawal. You may request in-person care instead of telehealth where available, decline telehealth, or withdraw consent to telehealth, but doing so may affect whether a particular service can be provided through the platform.
• Documentation. Where required by law or clinical policy, your telehealth consent and related disclosures may be documented and retained in your medical record.

6. Eligibility

You must be at least 18 years old to use this platform.

7. Services Overview

• Educational resources
• Lab testing services via third parties
• Physician consultations
• Personalized health programs

8. Prescription Services

Prescription products are provided only after evaluation by licensed providers and dispensed by third-party pharmacies.

9. Compounded Medications

Certain therapeutic protocols offered through the platform may include compounded medications prepared by licensed 503A pharmacies on a per-prescription basis. Compounded medications are not approved by the U.S. Food and Drug Administration (FDA) and are not evaluated for safety, efficacy, or quality in the same manner as commercially available drugs. These medications are prescribed only when deemed appropriate by a licensed healthcare provider after individual patient evaluation.

10. State Availability

Services may not be available in all states and are subject to applicable state laws and provider licensure requirements.

11. User Responsibilities

• Provide accurate and complete information
• Follow medical guidance from licensed providers
• Use the platform in compliance with applicable laws

12. Payments and Subscriptions

All payments are final and non-refundable unless otherwise required by law or explicitly stated. Notwithstanding the foregoing, no medication or program fees are charged if a licensed provider determines a patient is not eligible during intake; however, lab fees are non-refundable once labs have been performed.

Auto-renewal. Subscription programs (including ongoing prescription, supplement, and program services) automatically renew at the interval and price disclosed at enrollment until canceled. Before each renewal charge, you will receive notice by email at least seven (7) days in advance specifying the renewal amount, billing date, and a direct link to manage or cancel the subscription.

How to cancel. You may cancel any subscription at any time and for any reason through the following methods, all of which are designed to be at least as easy as enrollment:

• Self-service in your account dashboard at reachpeaklife.com under "Subscriptions" — one-click cancellation, no phone call required;
• By email to support@reachpeaklife.com; or
• Through any cancellation link provided in your renewal-reminder email.

Cancellation requests are processed within one (1) business day. To avoid the next renewal charge, you must cancel at least twenty-four (24) hours before the scheduled renewal date. Cancellation stops future charges; medications or supplements that have already shipped cannot be returned per pharmacy and dispensary regulations.

California, New York, and Colorado residents. Consistent with California Business and Professions Code §17602 (SB-313), New York General Business Law §527-a, and the Colorado Privacy Act, residents of these states have the right to cancel an automatic-renewal subscription online without speaking to a representative or providing any information beyond what was required to enroll. The self-service cancellation pathway above satisfies this requirement.

Refunds. Refund eligibility is governed by applicable state law. Where state law requires a refund of the unused portion of a prepaid subscription on cancellation, Reach Peak Life Inc. will issue that refund within the period required by law.

13. Third-Party Services

Reach Peak Life Inc. is not responsible for services provided by third-party laboratories, pharmacies, or healthcare providers.

14. Limitation of Liability

To the fullest extent permitted by law, Reach Peak Life Inc. shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to use of the platform, including but not limited to medical outcomes, lost profits, lost data, or loss of goodwill, regardless of the legal theory under which such damages are sought (contract, tort, strict liability, or otherwise) and regardless of whether Reach Peak Life Inc. has been advised of the possibility of such damages.

In no event shall the aggregate liability of Reach Peak Life Inc. arising out of or relating to these Terms or the platform exceed the greater of (a) the total amount you paid to Reach Peak Life Inc. in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the foregoing limitations apply to the maximum extent permitted by law.

15. Indemnification

You agree to indemnify and hold harmless Reach Peak Life Inc., its affiliates, and its partners from any claims arising from your use of the platform.

16. Binding Arbitration and Dispute Resolution

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

Informal Resolution. Before filing any claim, you agree to first contact Reach Peak Life Inc. at legal@reachpeaklife.com with a written description of the dispute and to engage in good-faith informal negotiation for at least thirty (30) days.

Binding Arbitration. If the dispute is not resolved informally, you and Reach Peak Life Inc. agree that any dispute, claim, or controversy arising out of or relating to these Terms or the platform — including the validity, enforceability, or scope of this arbitration provision — shall be resolved exclusively through final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures (or, if the amount in controversy exceeds $250,000, JAMS Comprehensive Arbitration Rules and Procedures), except as set forth below.

Arbitration Location and Costs. The arbitration shall be conducted in Denver, Colorado, or, at your election, virtually. Each party shall bear its own attorneys' fees and costs except as otherwise required by applicable law or as awarded by the arbitrator.

Carve-outs. Notwithstanding the foregoing, either party may (a) bring an individual action in small claims court, (b) seek injunctive or other equitable relief in any court of competent jurisdiction to prevent infringement of intellectual property rights, or (c) pursue claims that cannot be arbitrated under applicable law.

Opt-Out Right. You may opt out of this arbitration agreement by sending written notice to legal@reachpeaklife.com within thirty (30) days of first accepting these Terms. Your notice must include your full name, mailing address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other terms of this agreement.

If any portion of this Section 16 is found to be unenforceable, that portion shall be severed and the remainder shall remain in effect, except that if the Class Action Waiver in Section 21 is found unenforceable, then this entire Section 16 shall be unenforceable.

17. Governing Law

These Terms are governed by the laws of the State of Colorado.

18. No Warranties

The platform and all services are provided 'as is' and 'as available' without warranties of any kind, whether express or implied, including but not limited to fitness for a particular purpose, accuracy, or reliability.

19. Service Interruptions

We do not guarantee uninterrupted or error-free operation of the platform.

20. Force Majeure

Reach Peak Life Inc. shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, internet outages, or government actions.

21. Class Action Waiver

To the fullest extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or classwide arbitration.

22. Assignment

Reach Peak Life Inc. may assign or transfer these Terms of Service, in whole or in part, without restriction or notice to you. You may not assign or transfer your rights or obligations under these Terms without prior written consent.

23. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

24. Prohibited Uses

You agree not to:

• Use the platform for any unlawful purpose or in violation of any local, state, federal, or international law
• Share your account credentials, allow another person to access your account, or use another person's account
• Provide false, misleading, or inaccurate information during intake or in any communication with the platform or licensed providers
• Resell, redistribute, or transfer prescription medications or any program services to third parties
• Reverse-engineer, decompile, scrape, or otherwise attempt to extract source code or proprietary algorithms from the platform
• Interfere with or disrupt platform security, including bypassing access controls or transmitting malicious code
• Use automated tools (bots, scrapers, or similar) to access or interact with the platform without prior written consent
• Use the platform to harass, abuse, or harm others, including licensed providers or staff

Reach Peak Life Inc. reserves the right to investigate and take appropriate action — including suspension or termination of accounts and reporting to law enforcement — in response to any prohibited use.

25. Intellectual Property

All content on the platform — including text, graphics, logos, images, software, the longevity calculator algorithm and scoring methodology, and the overall look and feel — is owned by Reach Peak Life Inc. or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. Except as expressly permitted, you may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any platform content without prior written authorization.

Limited License. Subject to your compliance with these Terms, Reach Peak Life Inc. grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform for your personal, non-commercial use.

Copyright Infringement / DMCA. If you believe content on the platform infringes your copyright, please send a notice meeting the requirements of 17 U.S.C. § 512(c)(3) to legal@reachpeaklife.com identifying the copyrighted work, the infringing material, your contact information, a statement of good-faith belief, a statement under penalty of perjury that you are authorized to act on behalf of the rights holder, and your physical or electronic signature.

26. Health Data Ownership and Portability

You retain ownership of the personal health information you provide to the platform. Reach Peak Life Inc. and its clinical partners process such information solely as necessary to provide services, comply with legal obligations, and as described in the Privacy Policy and HIPAA Notice of Privacy Practices.

Subject to applicable law and identity verification, you have the right to request a copy of your health information in a portable format. Requests should be sent to privacy@reachpeaklife.com and will be addressed within thirty (30) days.

27. Notice and Opportunity to Cure

Before terminating or suspending your account for a non-material breach of these Terms, Reach Peak Life Inc. will provide you with written notice of the breach and a reasonable opportunity (typically fourteen (14) days) to cure the breach, except where (a) the breach involves illegal activity, fraud, or imminent harm; (b) the breach cannot reasonably be cured; or (c) immediate action is required by law or regulatory authority.

28. Termination

We may suspend or terminate access to the platform if these Terms are violated, subject to the notice and cure provision in Section 27 where applicable. You may close your account at any time by contacting support@reachpeaklife.com. Sections 14 (Limitation of Liability), 15 (Indemnification), 16 (Arbitration), 21 (Class Action Waiver), 25 (Intellectual Property), and 26 (Health Data) shall survive termination.

29. Changes to Terms

We may update these Terms periodically. Material changes will be communicated by posting the updated Terms on the platform with an updated "Last Updated" date and, where required by law, by direct notice to your registered email address. Continued use of the platform thirty (30) days after material changes are posted constitutes acceptance of the updated Terms.

30. Entire Agreement

These Terms, together with the Privacy Policy and HIPAA Notice of Privacy Practices, constitute the entire agreement between you and Reach Peak Life Inc. regarding the platform and supersede all prior agreements and understandings, whether written or oral.

31. Contact

For questions about these Terms, contact: legal@reachpeaklife.com